Jewlr.com is a website that promises their customers they can provide them with "a priceless keepsake that will be cherished forever" for themselves or their loved ones with their choices of personalized jewelry.
How Does It Work?
Customers can go to their website and search through their options by jewelry item, including Rings, Pendants, Charms, Earrings, Collections, Best Sellers, and Gifts. Once they have chosen an item, they can then customize it with a choice of stones, metal, and personal engravings.
Customers can choose from natural stones, diamonds, or Swarovski Zirconia stones, as well as from multiple metals including sterling silver, 10K and 14K yellow, white, and rose gold, and tungsten. Finally, there are three different engraving fonts to choose from.
The cost of the jewelry you purchase will depend on the personal customization choices that you make, from the style of the ring, to the number and type of stones included, the type of metal, and whether or not you'd like to include an engraving or gift wrap.
Customers who are not completely satisfied with their purchase can return it for a full refund - minus shipping charges and gift packaging charges - within the first 99 days of the original ship date.
All items can be returned, even items which have been engraved, as long as they are still in a new and unworn condition, the jewelry tag is still attached, and the item has not yet been resized, updated, or repaired.
To begin the return process, customers must fill out the Request Return Form on their website, and a representative will contact you regarding completing the return process.
Customer Service Contact Info
Customers who wish to contact their Customer Service team to discuss any questions, concerns, or complaints can do so by phone at 866-610-8482, by email at [email protected], or through the Live Chat feature available on their website.
Jewlr.com seems to have received mostly positive reviews from their past customers, though there have been some customers that were unhappy with what they felt was a problem with the warranty provided on their purchase. Customers who are worried about this may want to read the warranty before purchasing.
Competitors and Alternatives?
There are many different jewelry stores both online and local brick and mortar retailers that offer different jewelry customization options for their customers.
If you have experience with this company or their products, please leave your Jewlr.com reviews below.
10 ‘Jewlr.com’ Reviews
The first time I wrote a review Jewlr marked my honest review as spam. I never write reviews, bad reviews at that but I felt I had to, at least try to save many people from the same issue. My boyfriend bought me a ring from here. When the ring got here it was beautiful 3 days later the "genuine gems" turned black (they charged us extra for these stones because we didn't want the simulated stone) . I requested a return they sent me the information to return the ring. They agreed the stones shouldn't have turned. I returned it and 2 months later they got back to me. They said they were going to refund me but they were going to charge me 25 precent processing to melt down the ring etc.. so a ring that we paid $300 for we were only going to get back $190. I even asked to exchange the ring and they would only give me $190 credit towards another ring. Their return policy says if we are not happy they will gladly accept our returns for a full refund. The return policy is directly on their site. They refused to honor that even though it doesn't state anything about the processing fee. So now they still have the ring and we are out of $300.
Hahaha I LOVE how Jewlr have responded to some of these negative and even distressed customer reviews even two years after it was posted and ONE THE SAME DAY. Including a suspect sole positive review in there that doesn't read like a real customer wrote it!
Nice try guys.
Think I saved myself some real hassle by reading everyone's honest reviews - thanks all!
Me and the girlfriend ordered both our rings from jewlr. Mine came in February. Immediately it had scratches on it, it came in the mail dirty. (They claim they take pictures of products before they leave the warehouse). I get my girlfriend one too in June. It seems it’s not just my ring, hers comes in the mail with crooked stones in the setting and deep scratches. They take back the ring. “Fix it” and it comes back with scratches again, but the crooked stones were reset. (Instead of a NEW non defective ring) Meanwhile my ring is constantly tarnishing despite wearing gloves all day as a Dental Hygienist. No chemicals were getting on that ring. It’s to the point where my ring is completely black. We send it back. They put a coating on it to keep it from tarnishing. I get the ring back and they have shaved down the band into a tiny thin sliver without asking me. It looks cheap and ridiculous. I don’t know why they shaved it down. I send my girlfriends back too, because they offered to put this magic coating on. She gets her ring back and the engraving is half missing and coming off on to her finger. We email jewlr again. They say they’ll take back my ring for a refund, but they want a 25 dollar restocking fee. Meanwhile they leave out the fact that I’ll only get a 25% refund on a ring they were fixing from day one because it was defective. They also wanted us to pay them 80 dollars for the free gift that came with it. And also broke within a week because like their products, it was also garbage. So essentially, after calculating how much we would get back after 110 dollars in fees it ended up that we would be paying THEM to take our ring back. So it wasn’t a refund at all. The same thing with my girlfriends ring. We beg to speak to a manager for weeks. We were hung up on. Laughed at. A customer service agent laughed and asked if we were going to break up over the rings??? No that’s not how a relationship works and that is NOT funny. She also told my girlfriend she could teach her how to be less of a bully like she teaches her children. At this point my girlfriend was in tears and had said nothing aggressive except that she wanted a higher managers email address. Finally after weeks of being made fun of and begging. They agreee to a real refund. We send the rings in. We put a tracking number on them because at this point we don’t trust jewlr. And sure enough. They claim our packages never came so we cannot be refunded. We call UPS. They have logged that out packages were delivered and signed for by a representative at jewlr. We call jewlr back, same lady! She says “oh. I guess they’re here. We have to process them”. Disgusting liar. Two weeks later after we talk about fraud with our credit card companies because we had in writing that we would be refunded, we finally got our money back. And to hell with jewlr and all of their disgusting employees.
I ordered this ring. When it first came my daughters name was misspelled. I sent it back tag attached and they fixed that. I do not wear rings very often. I wore this ring and after about an hour I realized that my daughters stone had fell out. I contacted the company. They told me that I could ship it back to them and pay $20 to have the stone replaced plus the cost of shipping. I told them that was a joke. I would rather spend my money on a quality product that I know the stone will not fall out after only wearing the ring for an hour. Buyers beware before you buy. I also checked reviews before I bought this ring.
I spent good money on a ring that in their pictures had rich deeply coloured stones. The ring arrives and the stones are so thin and faint you can barely tell which one is which in the ring. Now I have less than a week before my girlfriend's birthday, a ring that will certainly be a disappointment, and based on the other reviews here a fear that I'll never see my money back.