NewChic.com is the online home of NewChic, an online retailer and clothing company that says they were established with the goal of becoming one of the leading international online fashion stores.
How Does It Work?
According to their website, NewChic.com was founded to give people a place to find high-quality clothing and other fashionable accessories at affordable prices. They choose their newest styles, clothing, and accessories by considering what it is their clients truly want.
The website says that they know people don’t always want to be dressed just like everyone else, in the same old trends that can be found at any store, so NewChic attempts to provide items that are newer and trendier.
Like any other clothing and accessories website, you can simply go to their website and use their search feature to find a specific item you are interested in or you can search through their offerings by categories, like Weekly New, Women, Men, Bags, Shoes, Beauty, Jewelry, Accessories, Top Sale, and Clearance.
With such a wide variety of different items, there is no particular price range for their products. Since each individual customer's order will differ depending on size, materials, and whether or not the item is discounted, prices will always vary.
The website says that one of their most primary goals and concerns is that their customers always feel as though they are the most important factor for the workers of NewChic. Because of this, they do allow their customers to return or exchange items they bought if they are unhappy with them.
First and foremost, any items you would like to be considered for a refund must be unused, unwashed, with all original tags and original packaging and you must be able to successfully return the product within 7 days from the date of delivery in order to receive a refund.
Customer Service Contact Info
Customers can contact their Customer Service team to discuss any questions, concerns, or complaints by email at [email protected] Unfortunately at this time, they provide no phone number or other form of direct communication.
Unfortunately there are hardly any reviews available for this website and their products at this time, making it difficult for prospective customers to determine whether or not this a website they really want to be shopping with, and the few reviews which are available are vague and mixed in tone.
However, it is important to point out that this company provides a fairly worthless Refund Policy, because customers are responsible for paying for their return shipments which must make it back to an international warehouse within seven days of the date of delivery. Depending on what you’ve ordered, this shipping cost could easily outweigh what you will get back from your refund. Because of this, customers who order from this website for the first time should try a small order to begin with, so they aren’t at risk for losing a large amount of money.
Competitors and Alternatives?
If you have experience with this company or their products, please leave your NewChic.com reviews below.
100 ‘NewChic.com’ Reviews
Has anyone actually received goods from Newchic? We ordered 2 items and promptly received an email that they were shipped November 4. We have not seen them, and the website says that we have never ordered anything from them.
Seems like a scam to me.
I have ordered a pair of waterproof trousers from their website. I needed them for a hike that was supposed to happen after a month. The terms said that the shipping time is 7-20 days which was fine with me. A bit later I received an e-mail that the item is not available in their warehouse and that they will restock after a week, which seemed fine for me. A week before my hike (3 weeks after the order was placed) my ordered item is not shipped. I contacted the customer service and asked to cancel the order, but they strictly refused to do that saying that the item is in the warehouse already and the order cannot be cancelled. Because of the problems in their operations I will have to buy another pair of trousers and god knows when the ordered pair will arrive. My shopping at Newchic was twice more expensive than I expected. It is not a company you should trust.
After shopping Amazon.com for years, I've learned to look at reviews of companies before ordering anything.
When I don't, I'm always disappointed.
I was sent a link to this site by a friend, who wanted to order a pair of really cute boots. Then I went into research mode. Looking thru their web page, I had to wonder if they were being deliberately obscure when they outlined their policies. I did find that the company is located in China. Based on my Amazon experience, ordering from Chinese on line sellers is generally a no-win proposition. If you ever get a product, it hardly ever fits. Usually things are sized for the much smaller Chinese person. I'm a 5'9" American girl.
I want things that are designed to fit my frame.
Then, when I finally looked at the reviews, I gave up on placing any orders with them. Once again, it looks like I've found just another bogus Chinese company that sucks up customer funds without delivering product. Dang!
TRYING TO USE COUPON FOR 20% THAT WAS GIVEN TO ME ORIGINALLY TO APPEASE ME WITH ANOTHER COMPLAINT. A BIT IRONIC !
I want to buy casual colorful printed half sleeve
pullover blouse. Color-Purple. Size UK 24.COST
$28.59. I was going to use a COUPON from you for 20% so I could buy the last one, and I would then have all four of them.
Well, I am trying to use my 20% Coupon, but cannot do it. When I get to the checkout, there is a VIP Discount for 86 cents already written in there. So, when I try to put my 20% off coupon in, I am told that ''two coupons cannot be allowed in a single
transaction'' Well, 20% off is a lot better than 86 cents!!! I want the 86 vip discount to be taken off, or some other way that I can use my coupon as well.I have bought the other three in this range and they are terrific. Most of the time, you provide good service However I am sick and tired of having
to chase up these mistakes, which you are making.
Because I am a VIP Member, this means that I will get your lousy discounts like 86 cents on all I try to buy. THIS IS NOT RIGHT, AND I WILL NOT ACCEPT IT. I HAVE PLACE THIS LETTER OUT ON TO MY SOCIAL NETWORKING SITES, AND ASKED THESE FRIENDS TO PASS IT TO MORE FRIENDS, AND ON AND ON UNTIL EVERY PERSON
ON FACEBOOK, TWITTER ETC WILL READ IT. I HAVE SAID
IN MY NOTE THAT AS SOON AS THIS IS FINALISED SATISFACTORILY FOR ME; I WILL HAVE DETAILS REMOVED
FROM SOCIAL MEDIA. THANK YOU. JAN
ordered shoes on 09/07/18. Got an email a couple days later saying out of stock,will ship on October 21st. When I tried to just get a refund that option wasn't working. Website is very difficult to navigate and can't get a response from anyone. After another couple days I got another email saying shipped but no tracking number or way to validate. Had I checked reviews first I would not have ordered from these scammers. We are working with attorney general to begin the process of investigation into this e-commerce site.