NewChic.com is the online home of NewChic, an online retailer and clothing company that says they were established with the goal of becoming one of the leading international online fashion stores.
How Does It Work?
According to their website, NewChic.com was founded to give people a place to find high-quality clothing and other fashionable accessories at affordable prices. They choose their newest styles, clothing, and accessories by considering what it is their clients truly want.
The website says that they know people don’t always want to be dressed just like everyone else, in the same old trends that can be found at any store, so NewChic attempts to provide items that are newer and trendier.
Like any other clothing and accessories website, you can simply go to their website and use their search feature to find a specific item you are interested in or you can search through their offerings by categories, like Weekly New, Women, Men, Bags, Shoes, Beauty, Jewelry, Accessories, Top Sale, and Clearance.
With such a wide variety of different items, there is no particular price range for their products. Since each individual customer's order will differ depending on size, materials, and whether or not the item is discounted, prices will always vary.
The website says that one of their most primary goals and concerns is that their customers always feel as though they are the most important factor for the workers of NewChic. Because of this, they do allow their customers to return or exchange items they bought if they are unhappy with them.
First and foremost, any items you would like to be considered for a refund must be unused, unwashed, with all original tags and original packaging and you must be able to successfully return the product within 7 days from the date of delivery in order to receive a refund.
Customer Service Contact Info
Customers can contact their Customer Service team to discuss any questions, concerns, or complaints by email at [email protected] Unfortunately at this time, they provide no phone number or other form of direct communication.
Unfortunately there are hardly any reviews available for this website and their products at this time, making it difficult for prospective customers to determine whether or not this a website they really want to be shopping with, and the few reviews which are available are vague and mixed in tone.
However, it is important to point out that this company provides a fairly worthless Refund Policy, because customers are responsible for paying for their return shipments which must make it back to an international warehouse within seven days of the date of delivery. Depending on what you’ve ordered, this shipping cost could easily outweigh what you will get back from your refund. Because of this, customers who order from this website for the first time should try a small order to begin with, so they aren’t at risk for losing a large amount of money.
Competitors and Alternatives?
If you have experience with this company or their products, please leave your NewChic.com reviews below.
85 ‘NewChic.com’ Reviews
I ordered a pair of sandals eight weeks ago. Till today I have not received the merchandise. I have “chatted” with them online. They keep telling me to go and check to the local post office. Till today I have never had to do that for anything that I have ordered online. Except for asking me to check at the post office they do not give me any details of despatch.
I think this New Chic is a scam.
THEY SENT ME A PAIR OF SHOES EXACTLY THE SAME SIZE AS THE PREVIOUS ONE! 28.5 CM!!! (WHEN I ORDERED 25.7 CM, BASED ON THEIR SHOE SIZE CHART) I GAVE THEM MY MEASUREMENTS I EVEN ASKED YOU TO CHECK OUT BEFORE THEY SENT THEM TO ME (HAVE IT ALL DOCUMENTED). I EVEN PAID EXTRA 26 DOLLARS FOR THE DELIVERY, WHILE MY FIRST PARCEL WAS ONLY 14! (I HAVE A RECEIPT ). RECEIVING THE SHOES YESTERDAY, I REALIZED THIS SHOP IS NOTHING BUT A BIG SPOOF! HOW CAN I TRUST THEIR SHOE SIZE CHART IS THEY DOUBLE SENT ME THE SAME SIZE (ONE MARKED AS 42 AND THE OTHER AS 41 WITH NO MARKINGS ON A SOLE, BUT EQUAL IN LENGTH - TWO SIZES BIGGER THAN THEIR SIZE CHART! ALSO, THEY DON'T PUBLISH PEOPLE'S TRUE RESPONSES ABOUT THE SHOES (I left them 3 times and they won't show up!), THUS THEY KEEP MISLEADING THEM!
THEY REFUSE TO REFUND ME FOR BOTH 58.57 PLUS 26 DOLLARS FOR THE 2ND PAIR! THEY ASK TO POST THEIR HUGE WRONG SIZED SHOES BACK (AND THIS COSTS A FORTUNE TO POST THEM TO CHINA!)
ALSO THEY CLAIM THEY CAN'T SEE MY VIDEOS OR PICTURES, NOT EVEN LINKS ON THE YOUTUBE!
I THINK WE SHALL ALL UNITE AND COMPLAIN TO FACEBOOK A GOOGLE TO STOP PUBLISHING THEIR ADDS EVERYWHERE! THEY NEED TO BE CLOSED!
This company does not care about customer satisfaction. If something doesn't fit or one is unhappy with the quality of an item, tough beans! They will hassle you... offer you coupons... anything but give you a refund. They claim the cost of returning an item to China is very expensive and you are responsible for the cost.
Stay away from NewChic.
I bought two dresses, used size chart before ordering, they were way to big. And they took forever to be delivered. Went to return and got nowhere. Chat sent me to an email and I still got nowhere. Stuck with two oversized dresses.
I ordered bras on Feb16, 2018 and got an email stating my order was being processed. A couple weeks later I get an email stating they were now on back order. Today April 15 I go online and wait 10 minuets to be connected to a live chat. I told Joyce I wanted to cancel my order because it’s rediculous how long I’ve been waiting. She looks up my info and by some miracle my stuff was shipped out April 12. It gets better. She says there is no tracking number and it will take 7-20 business days to get to Kentucky. My luck they won’t even fit or I will never receive them at all. Never again will I do business with this company