NewChic.com is the online home of NewChic, an online retailer and clothing company that says they were established with the goal of becoming one of the leading international online fashion stores.
How Does It Work?
According to their website, NewChic.com was founded to give people a place to find high-quality clothing and other fashionable accessories at affordable prices. They choose their newest styles, clothing, and accessories by considering what it is their clients truly want.
The website says that they know people don’t always want to be dressed just like everyone else, in the same old trends that can be found at any store, so NewChic attempts to provide items that are newer and trendier.
Like any other clothing and accessories website, you can simply go to their website and use their search feature to find a specific item you are interested in or you can search through their offerings by categories, like Weekly New, Women, Men, Bags, Shoes, Beauty, Jewelry, Accessories, Top Sale, and Clearance.
With such a wide variety of different items, there is no particular price range for their products. Since each individual customer's order will differ depending on size, materials, and whether or not the item is discounted, prices will always vary.
The website says that one of their most primary goals and concerns is that their customers always feel as though they are the most important factor for the workers of NewChic. Because of this, they do allow their customers to return or exchange items they bought if they are unhappy with them.
First and foremost, any items you would like to be considered for a refund must be unused, unwashed, with all original tags and original packaging and you must be able to successfully return the product within 7 days from the date of delivery in order to receive a refund.
Customer Service Contact Info
Customers can contact their Customer Service team to discuss any questions, concerns, or complaints by email at [email protected] Unfortunately at this time, they provide no phone number or other form of direct communication.
Unfortunately there are hardly any reviews available for this website and their products at this time, making it difficult for prospective customers to determine whether or not this a website they really want to be shopping with, and the few reviews which are available are vague and mixed in tone.
However, it is important to point out that this company provides a fairly worthless Refund Policy, because customers are responsible for paying for their return shipments which must make it back to an international warehouse within seven days of the date of delivery. Depending on what you’ve ordered, this shipping cost could easily outweigh what you will get back from your refund. Because of this, customers who order from this website for the first time should try a small order to begin with, so they aren’t at risk for losing a large amount of money.
Competitors and Alternatives?
If you have experience with this company or their products, please leave your NewChic.com reviews below.
108 ‘NewChic.com’ Reviews
I placed one small order with Newchic. I don't know if I will ever receive it but I doubt it. Meanwhile, they faked two large orders that I did not place and tried to charge my credit card a lot of money. My credit card company called me and told me about them. We had to cancel the card and get a new one. Big pain. I also checked Newchic's website. All three orders, real and fake, are actually there, marked "back ordered". Lesson learned. No more Hong Kong shopping for me.
On an order I placed Dec. 3, 2018
put back order status on my order but there's absolutely any explaination about what is a backorder means. I'm from Indonesia and i bought many many items online but never had a backorder status before. pls if there's somebody can explain what is exactly my order status now, its been several days with same status.
The sweater took for ever to get delivered it was horrible. I looked like a heavy sweater that was fairly long and would be warm. It was short and when I put my arms in the sleeves the yarns were not secured. I caught my rings on the threads.
So I went to return it to them and I costed me 27 dollars to return it to them. I wanted them to refund me my shipping costs but they wouldn’t. They gave me a 30% discount on the next thing I order. They will no longer be sending me emails as I am blocking them. BIG TIME SCAM!
Waiting now for 34 days for boots ordered from Newchic. Originally no confirmation ever though credit card was charged and I only got tracking after 2 calls. Last tracking information is that boots left China 18 days ago, but nothing from USPS on receiving or processing.