About Waverly Labs Pilot Translator Earbuds
Waverly Labs Pilot Translator Earbuds, found online at WaverlyLabs.com, says that they are providing their customers with the world’s first translating earpiece that can be used in near real time.
How Does It Work?
According to their website, Waverly Labs Pilot Translator Earbuds is a set of smart earpieces that will be able to translate between five different languages: English, French, Italian, Portuguese, and Spanish. This company also has a goal of including Germanic, Hindi, Hebrew, Arabic, Slavic and East Asian languages in the future.
The translator earbuds will use noise-canceling microphones to filter out the ambient noise from the speech of people talking, then uses speech recognition and machine translation to translate what is being said, and returns the translation into the second earpiece.
The website says that the first generation of this translator will not translate everything around you, but will only be able to work with others who also have the Pilot earpiece and are wearing it during the conversation, but they do plan to have future generations of this product offer translations of all conversation around them.
Waverly Labs also says that while their software will be able to pick up on different linguistic dialects and use them in their translations, speakers with very thick accents might disrupt the process and create improper translations.
Currently this product is not actually available for sale on the open market, but rather is only available to pre-order at this time for $249, and though the company indicates customers who pre-order are getting a discount for their early commitment to this product, they do not publish how much of a discount or what the eventual retail price of this product will be.
In addition, the website says that their mobile app will be released in the Fall of 2016 while the Pilot ear pieces will be released in Spring of 2017, though there isn’t a specific ship date at this time.
Because this product is not yet available for sale, it doesn’t appear that they offer their customers any official Refund Policy nor do they publish a full set of legal Terms and Conditions on their website at this time. Concerned customers will want to speak to their Customer Service team before finalizing their order to see what policies may be in place for customers that are interested in refunds.
Customer Service Contact Info
Customers who would like to contact Customer Service with any questions, concerns, or complaints can do so by email at [email protected]
Interestingly enough, it appears that Waverly Labs Pilot Translator Earbuds had to spend a significant amount of time defending the fact that their product is actually real because potential customers and technology reviewers were very skeptical.
In order to temper expectations, the creators of this product have tried to be very clear that the first version of this product will have “kinks” that will need to be worked out over time. Both people participating in the conversation will need to be wearing the earpieces and there will be a delay of a few seconds as the software translates the language and then replays it back.
That being said, the creators also want people to understand that their product is very real and will hopefully be able to provide their customers with a new, innovative, and convenient way to communicate with people from other languages.
Competitors and Alternatives?
There are many different translation programs and products available on the market, but it does not appear that any of these products are currently in-ear translators that strive to work in real time.
If you have any experience with this company or their products, please leave your Waverly Labs Pilot Translator Earbuds reviews below.
4 ‘Waverly Labs Pilot Translator Earbuds’ Reviews
Placed order for Pilot Translating Ear Buds in June 2017 - and still have not received product. Customer "Support" no longer replies to my emails and they have no phone support.
they offer no help with problems and wont supply information to return product. The Pilot is a great idea and GREAT BIG SCAM. save your money and time.
WARNING: DO NOT RETURN PILOT EARBUDS!!!!!! Do not return your PILOT ear buds as Waverly Labs will NOT send you a refund check!! I returned earbuds as I was never notified that 2 iPhones were required. I received an authorization email & refund #s on refund statements for 2 separate earbud sets. I returned both earbuds on February 14th (2018). Acknowledgement of receipt of the earbuds was received by their email: (Moha Antani (Waverly Labs)
Mar 2, 17:19 EST
Thank you for your patience. Your refund check has been sent. Please let us know if you need anything else.
No check was or has since been sent, nor has numerous emails been returned since this email. It is quite obvious the intent is to have earbuds returned by those who were mislead and not return any monies in hopes no legal action will occur. I gave them ample warning I was going to post to this site & others if I did not receive a reply & proceed to small claims court.